If you want to cancel your order before it has been dispatched, please call 01903 232326 request a cancellation. We aim to dispatch orders quickly to avoid delay, so if you want to cancel your order, please do so as soon as possible. Once we’ve dispatched the items to you, we won’t be able to process the cancellation and you will have to follow the returns process below which come with their respective charges.
While we hope each and every one of our customers are happy with their purchase, we understand that sometimes this isn’t the case. We have a simple returns policy to make the process as easy as possible:
If the product(s) are not returned in the original condition, Keep Moving Care reserves the right to charge for the repair or replacement of the product(s). While we are happy for you to unpack the item to inspect it, if you’ve used or installed it, we can only make a partial refund to cover the loss in value of the product. This can be up to 50% of the price of the item.
Unfortunately, we can’t accept returns on product(s) that are Made to Order or have been adapted in any way to suit your requirements. A refund can only be provided if the product(s) arrive faulty, damaged or incorrect.
If you need to contact us for any other reason, our details are below: