Returns

Cancellations

If you want to cancel your order before it has been dispatched, please call 01273 658001 request a cancellation. We aim to dispatch orders quickly to avoid delay, so if you want to cancel your order, please do so as soon as possible. Once we’ve dispatched the items to you, we won’t be able to process the cancellation and you will have to follow the returns process below which come with their respective charges.

Returns

While we hope each and every one of our customers are happy with their purchase, we understand that sometimes this isn’t the case. We have a simple returns policy to make the process as easy as possible:

• You have the right to return your order within 14 calendar days of receiving the item(s). After this period, we cannot accept any returns.
• Please note that in order to receive a full refund, the product(s) must be returned in a complete, unused and undamaged condition, as well as in the original packaging.
• In order to cancel your order, you need to contact us by telephone to notify us that you want to cancel the order.
• If the scooter is fully functioning and the reason for return is personal we will have to deduct £45 for delivery.

Returned Item Conditions

If the product(s) are not returned in the original condition, Keep Moving Care reserves the right to charge for the repair or replacement of the product(s). While we are happy for you to unpack the item to inspect it, if you’ve used or installed it, we can only make a partial refund to cover the loss in value of the product. This can be up to 50% of the price of the item.

Unfortunately, we can’t accept returns on product(s) that are Made to Order or have been adapted in any way to suit your requirements. A refund can only be provided if the product(s) arrive faulty, damaged or incorrect.

If you need to contact us for any other reason, our details are below: